The player from Hungary had requested a withdrawal prior to submitting this complaint. The Complaints Team had communicated that the player should wait for a period nomini casino of 14 days for the withdrawal to be processed, advising patience and cooperation with the casino. After the recommended timeframe passed without a response from the player, the complaint was closed due to the inability to proceed without further communication.
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The player from Portugal had submitted a withdrawal request less than two weeks before contacting us. The player later reported receiving a partial payment of €500, while €320 remained pending. Following our inquiries, the player confirmed that the issue had been resolved and the remaining funds were received. We marked the complaint as ‘resolved’ in our system after the player’s confirmation. The player from Portugal had requested a withdrawal less than two weeks prior to submitting the complaint.
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